You've decided to take a leap of faith into the world of buying jewellery online. So where do you begin and how can you protect yourself? Read these 6 tips to point you in the right direction.
1. Research the seller
Select an established seller or venue that has positive consumer reviews and offers secure shipping and insurance on all purchases. The seller should be easily contactable and willing to answer any questions via email in a timely and professional manner.
2. Return policy
You should expect a full refund for an item that is not as described so select a seller that accepts returns. Make sure the seller gives you enough time to examine the piece and to return it.
3. Authentication & Certification
A written description should be provided, with measurements and gemstones identified. Independent grading reports from a reputable source such as the GIA should be offered to back up the sellers descriptions. Any claims of provenance or history should be clearly explained.
4. Lots of images
The more photos, the better as you are not able to handle the item as you would in a brick and mortar store. Obtain images from different angles that show any imperfections and highlight any notable details such as markers marks, hallmarks etc. If the item is second hand, make sure there's a comprehensive condition report.
Make sure you do your research to find out if the asking price is fair in the current marketplace and never buy on impulse without doing your homework.
To ensure you received what was described by the seller, have your item verified and valued by an NCJV Registered Valuer. The valuer will test the metal, assess the manufacturing method and quality, identify gemstone type and quality and provide a replacement value.
To make an appointment for a jewellery valuation call (07) 3162 5424